Shipping Policy

Last Updated: January 2026

Thank you for shopping with Clowd, LLC (“Clowd,” “we,” “us,” or “our”). Please review our shipping policy carefully before placing an order.

ORDER PROCESSING

Orders placed before 11AM PT (Mon–Fri) are dispatched the same business day.
Orders placed after 11AM PT or on weekends will ship the next business day.
Please allow additional time during holidays or peak periods.

We aim to make sure every order leaves our warehouse quickly - because we know you want your clowd.

SHIPPING METHODS & DELIVERY TIMES

Shipping times vary based on your location, selected shipping method, and product availability.

Estimated delivery times are not guaranteed and begin once the order has shipped, not when it is placed.

Typical delivery timelines:

UNITED STATES DELIVERIES -

Standard Shipping

Estimated delivery: 3–6 business days
Orders with 2+ items: FREE
Cost: $7.95 USD

Our standard shipping option is available on all orders.
Packages typically arrive within 3–6 business days once shipped.

Express Shipping (2-Day)

Estimated delivery: 2 business days
Cost: $14.75 USD

Need it sooner? Choose Express at checkout for delivery within
2 business days once your order leaves our warehouse.

Clowd is not responsible for delays caused by carriers, weather, customs, or other factors beyond our control.

PRE-ORDER & MADE-TO-ORDER ITEMS

Some items may be offered as pre-orders or made-to-order.

If your order contains a pre-order or made-to-order item:

The estimated ship date will be listed on the product page
Your order may ship once all items are available, unless otherwise stated
Estimated ship dates are subject to change

Clowd is not responsible for delays related to production timelines or supplier availability.

ORDER TRACKING

Once your order ships, you will receive a tracking number via email.

Please allow up to 48 hours for tracking information to update after shipment.

If your tracking shows delivered but you have not received your package, please contact the carrier directly before reaching out to us.

LOST, STOLEN, OR DAMAGED PACKAGES

Clowd is not responsible for lost, stolen, or damaged packages once they have been marked as delivered by the carrier.

If your package is lost in transit or arrives damaged, please contact us within 7 days of delivery so we can assist you in filing a claim with the carrier when applicable.

INCORRECT SHIPPING INFORMATION

Please ensure that your shipping address is entered correctly at checkout.

Clowd is not responsible for orders shipped to incorrectly entered addresses. If a package is returned due to an incorrect or incomplete address, the customer may be responsible for additional shipping fees.

INTERNATIONAL SHIPPING & CUSTOMS

International customers are responsible for:

Customs duties
Taxes
Import fees
Any additional charges imposed by the destination country

Clowd has no control over customs delays or fees and is not responsible for packages held or rejected by customs authorities.

SHIPPING RESTRICTIONS

At this time, Clowd may be unable to ship to certain locations due to carrier limitations or regulatory restrictions. Availability will be reflected at checkout.

CHANGES TO THIS POLICY

Clowd reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be posted on this page with an updated revision date.