Returns

We understand that sometimes your order isn’t quite right — and that’s okay.
At Clowd, LLC (“Clowd,” “we,” “us,” or “our”), we’ve made returns simple, flexible, and stress-free.

Eligible items may be returned for an exchange or store credit in the form of a Clowd Gift Card.

START YOUR RETURN HERE

RETURN OVERVIEW

  • Return Window: 30 days from delivery

  • Return Options: Exchange or Store Credit

  • Refunds: Not offered at this time

PROCESSING TIME

Once your return is received at our warehouse, your exchange or store credit will be issued within 7–10 business days, depending on processing times.

Store credit is issued as a Clowd Gift Card via email.
Gift cards never expire and can be used toward any future purchase.

RETURN WINDOW

Returns must be submitted within 30 days of delivery.

Returns requested outside of this period, or returns that do not meet the criteria outlined below, will not be accepted.

RETURN CONDITIONS

To be eligible for return, items must meet the following requirements:

  • Items must be new condition — unworn, unwashed, and free of stains, pet hair, or scent

  • All original tags (and hygienic liners, if applicable) must be attached

  • Items returned in non-sellable condition will not qualify for exchange or store credit

NON-RETURNABLE ITEMS

We do not accept returns for:

  • Final Sale items

RETURN OPTIONS

All returns are processed through our Returns Portal, where you may choose one of the following options:

Exchange

  • Swap your item for a different size or color (subject to availability)

  • Replacement items ship once your return is received and processed

Store Credit

  • Receive a Clowd Gift Card equal to the value of your return

  • Gift cards are emailed automatically and never expire

ADDITIONAL DETAILS

  • Exchanges are processed at the discounted price paid for each item

  • If your requested exchange item is out of stock, you will automatically receive store credit

  • No return shipping fees are charged for domestic or international returns

WHY WE OFFER EXCHANGES & STORE CREDIT (NOT REFUNDS)

Our goal is to offer the best possible pricing without compromising on quality or experience.

Every Clowd piece is designed with elevated comfort, softness, and premium materials in mind. Because our garments are crafted to be worn close to the skin, returned items cannot always be resold as new while meeting the standards we stand behind.

To maintain quality and keep pricing accessible — without increasing costs to offset return processing — we’ve chosen a return approach that prioritizes both you and the integrity of our products:

Eligible items may be exchanged or returned for store credit.

This allows us to:

  • Ensure every customer receives a truly new, pristine piece

  • Reduce unnecessary waste

  • Avoid raising prices across our collection

  • Maintain premium materials and construction

  • Deliver a smooth, elevated return experience

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or incorrect, we’ll make it right.

Please contact us within 5 days of delivery and include clear photos of:

  • The item

  • The packaging

  • The shipping label or SKU

Once approved, a replacement for the same item and size will be shipped (subject to availability).

Claims submitted after 5 days or without required images may not qualify for replacement.

IMPORTANT NOTES

  • Returns are accepted only through our Returns Portal to ensure proper tracking and timely processing

  • Items sent outside of this process may be delayed or deemed ineligible

  • Original shipping costs are non-refundable

  • Duties and taxes paid on international orders are not eligible for credit

NEED HELP?

For additional details, please visit our Returns FAQs or contact our Customer Experience team.

📧 clowdlabel@gmail.com
Clowd, LLC